Shipping policy

Shipping Policy – Old-Dawgs.com

At Old-Dawgs, we know you’re excited to get your dog’s new comfort bed delivered quickly — especially for our aging companions who deserve the best. Below is everything you need to know about how we ship your order.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Because we work with trusted supplier partners through Shopify Collective, your order is shipped directly from our suppliers. This allows us to offer high-quality products, but processing times may occasionally vary slightly depending on inventory and location.

Shipping Methods & Delivery Timeframes

Domestic Shipping (United States)

Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days

International Shipping

We ship to select countries using reliable carriers such as USPS and DHL.

Standard International: 7–21 business days
Express International: 5–10 business days

Please note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.

Standard Domestic Shipping: Flat rate or calculated at checkout
Express Domestic Shipping: Calculated at checkout
International Shipping (USPS/DHL): Calculated at checkout based on destination

Occasionally, we may offer free shipping promotions — be sure to check our homepage for current offers.

Where We Ship

We currently ship to:

United States (all 50 states)
27 International Countries (as available at checkout)

If your country is not listed at checkout, we unfortunately do not ship there at this time.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

You can track your package at any time using the link provided in your email.

If you do not receive tracking within 3–5 business days, please contact us at:
support@old-dawgs.com

Lost or Damaged Packages

We take great care to ensure your order arrives safely.

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery) at:
support@old-dawgs.com

Please include:

Your order number
Photos (for damaged items)
Description of the issue

We will work quickly with our suppliers and shipping partners to resolve the issue — whether that means a replacement or refund.

Important Notes About Shipping

Orders may ship in multiple packages if items come from different suppliers
Delivery times may vary slightly due to our supplier-direct fulfillment model
We always strive to provide the fastest and most reliable shipping possible